Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concern beyond your control, please return the item within 7 days of delivery to receive an exchange. A return label will be provided for defective items only. Due to inventory purposes, after 7 days we are unable to accommodate any exchanges.
If you are unhappy with your unopened and unused products and wish to exchange them, you can do so for up to 7 days from delivery for an exchange or store credit. Lailahs Lashes is not responsible for covering the shipping costs.
INTERNATIONAL CUSTOMS & LOST ORDERS:
- We are not responsible for any additional customs charges or fees once your package has left our facility. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot by marked as a “gift” or with altered prices.
- If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
- If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
- Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
2929 Arch Street
Philadelphia, PA 19104
Please contact us at firstname.lastname@example.org or 1-855-420-4443 with any questions or to start your exchange process.